Shipping Insurance

💢️ What happens in case of loss, theft, or damage to the package? 💢️

Every day, 1.7 million packages are stolen or lost in the United States, costing businesses 25 million dollars daily. Although some retailers and shipping companies make efforts to combat package theft, much of this burden still falls on the consumer.

If you purchase our SHIPPING PROTECTION:

We will file a claim with the shipping company and send you a replacement item within 24 hours (Monday to Friday). Instead of waiting for the shipping company to complete their investigation, we will send your replacement item ahead of time. Our team will handle the claim and work directly with the shipping carrier. The shipping company will proceed with their investigation as usual and may contact you for additional details.

If you do NOT purchase Shipping Protection:

We will initiate a claim with the shipping company and begin an internal investigation. We require 3 business days (Mon–Fri) to carry out the internal review. If you are concerned about theft, please purchase shipping protection or use a business address or other secure delivery location. We are not responsible for lost, stolen, damaged, or misdelivered packages.